Customer Service Assistant

Ricky Jennings

We’re building a team dedicated to heroic customer experience that’s moving in-house at the Represent HQ. Candidates applying must be local to the Manchester/North West area, with experience in customer services and a knowledge of the brand’s history. 

This is an assistant role to work in a wider team Customer Service team. 

Responsibilities & Duties
  • Drives and ensures an Excellent Customer Experience throughout brands support channels.
  • Ensures seamless transitions across service levels based on customer needs and areas of interest and that any requests/issues mentioned by the customer are immediately addressed.
  • Serves in different areas of the brand based on business needs
  • Makes the customer experience easy, efficient and fluid. 
  • Efficiently and graciously handles escalated issues.
  • Demonstrates timely follow-through on customer requests, questions and needs.
    • Minimum 1 year of customer support experience.
    • Experience in customer service-oriented roles with proven ability to sell product and services.
    • Familiar with the brand.
    • Able to work a full time role in-house at Represent HQ- 9am-5pm Monday-Friday.
    • Communicates with professionalism and tact.
    • Contributes to a positive work environment that makes work rewarding and enjoyable.
    • Exhibits a high energy, positive and welcoming attitude to others.
    • Must have experience within Ecommerce, ideally Shopify. 
    Personal Growth
    • Continuously builds skills and knowledge through training, coaching, and career experiences.
    • Adapts personal approach in response to diverse situations and people.
    • Responds to unexpected changes in work environment with creativity and resilience.
    • Establishes and upholds high personal standards for individual work and environment.
    • Maintains a customer-centric mentality.
    Location: Horwich, Bolton 
    Brand: Represent
    Schedule: Full-time
    Job Posting: November 2021