What are points pending?

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Pending points for 20 days to take into account returns and any other unforeseen circumstances and return windows. "}]}]}

Can I drop to a lower tier?

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Members cannot be demoted from a tier if they redeem points which takes them below a tier threshold. Once you rank up a tier you will never drop back down below that tier you have earned."}]}]}

How do I redeem my points?

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Each time you make a purchase at Representclo.com visit the Redeem Points page and redeem your lifetime reward. "}]},{"type":"paragraph","children":[{"type":"text","value":"This code will be automatically generated onscreen ready for you to copy and paste into the promo code box on the checkout page. "}]}]}